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Closing Date: 27th July 2018


Success Human Resource Centre Pte Ltd
Permanent Network Service Delivery Manager - Near JE MRT

Salary: 5500.00

Network Service Delivery Manager

Permanent
Walking distance from Jurong East MRT
Mon-Fri: 8:30am-6:00pm


Responsibilities:

•               Function as the main customer contact, responsible for the delivery of all in-scope services, and ensure performance goals are met.

•               Develop and nurture an excellent Customer / Vendor relationship to achieve best-in-class customer satisfaction and be the Service communication focal point for the customer and all delivery organizations.

•               Lead the delivery organizations to deliver SLA requirements in a timely and cost-effective manner, and identify and recommend optimization whilst managing delivery scope and resources.

•               Manage teams of IT infrastructure and support professionals for managed services and integration projects.

•               Sustain effective communications with all stakeholders in the company to achieve maximum client satisfaction.

•               Implement and enforce service quality and standards for all project sites.



Period:

• Permanent


Location:
• Less than 10mins walking distance from Jurong East MRT


Working Hours:
• Mon-Fri: 8:30 am to 6:00 pm



Requirements:

•               A ITE/Diploma/Degree in Computer Science, Information Technology, Information System, Info-communications, Engineering, Science or its equivalent.

•               Five years of experience in IT service and infrastructure management with at least three years of experience in Service Delivery Management.

•               ITIL Foundation V3 Certified. PMP certification will be beneficial.

•               A good products’ knowledge and hands on experience in the following IT domains will be added advantage:

  • LAN/WAN/WLAN: Cisco/Alcatel Switches/routers, WLC.
  • Network Security Solutions: Fortinet, Junipers and Checkpoints, Cisco IPS/IDS, ISE, ACS & ASA, ESA, WSA, SMA.
  • Network Monitoring: SolarWinds, Cisco Prime Infras, Alcatel Omni-Vista.
  • Network Appliances based: Infoblox DNS/DHCP, NTP Server, F5 LTM/GTM, A10 LTM.

•               Self-initiated and objective driven within a matrix organization.

•               Proven analytical and problem-solving abilities.

•               High achiever, dynamic and able to engage people at all levels .

•               A strong team leader with effective communication and presentation skills.

•               Salary will commensurate with experience.





Interested applicants, kindly email your detailed resume (MS Word format is preferred):



joanna@successhrc.com.sg (Reg No: R1107386)



Please ensure that applications sent through email are no bigger than 1Mb.



We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.



Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)

1 Sophia Road, Peace Centre,
#06-23/29 Singapore 228149
T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg






 
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