Closing Date: 11th February 2018
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Cognizant Technology Solutions Asia Pacific Pte Ltd

Desktop Support shift Engineer

Salary: 0.00

  • Troubleshooting WIFI, printing, network issues, Shared Folders / Mailboxes quickly
  • Maintaining accurate documentation of work done and updating records Experience using Service Now helpdesk ticketing system
  • Excellent PC hardware/software troubleshooting skills
  • Windows 7 and knowledge on windows Profile management including local and roaming profiles
  • MS Office 2010 application suite (MS Project, PowerPoint, Access, Excel 64 bit, Word, OneNote, Outlook)
  • Lync 2010 & 2013 login and profile issues, Skype Business Various remote access solutions (i.e. Blackberry Console, Good Console, VPN, Citrix Director)
  • Ensure all work activities adhere to the policies and procedures
  • Root cause analysis, attend weekly global call with engineering, problem management
  • Liaise with product owner or engineering BCP management, maintenance and support (i.e. Isolation testing, Periodic read iness check)