Closing Date: 7th February 2018

Legacy FA Pte Ltd

Customer Service Associate

Salary: 2800.00

At Legacy FA, we define customer service as the act of taking care of the customers’ needs by providing and delivering professional, helpful, high quality service assistance before, during and after the customer’s requirements are met. Customer service is meeting the needs and desires of any customer.

Your Job Duties should include:

  • Answering enquiries and providing information about the services we provide.
  • Maintaining customer records and ensuring its accuracy.
  • Resolves issues by clarifying the customer’s enquiries; determining the cause of the issues; selecting and explaining the best solution to resolve the issues; expediting correction; following up to ensure resolution.
  • Providing accurate customer information and concerns to related managers of next meetings
  • Contributes to team effort by working toward established goals set by the Company.
Some characteristics expected of a good Customer Service of Legacy FA:

  • Promptness : Promptness in resolving issues and queries raised by customers
  • Politeness: Politeness is almost a lost art. Saying ‘hello’, ‘good afternoon’, ‘sir’ and ‘thank you very much’ are a part of a good customer service. For any businesses, good manners are essential
  • Professionalism: All customers should be treated professionally, which means the use of competence or skill expected of the professional. Professionalism shows the customer they’re cared for
  • Personalization: Using the customer’s name is very effective in producing loyalty. Customer like the idea that whom they do business with knows them on a personal level.
Job Requirements (You should be):

  • With at least a full certification in GCE “A" Level, International Baccalaureate Diploma Qualification, Diploma awarded by a Polytechnic in Singapore or equivalent
  • Eager to learn/ adaptable
  • Highly motivated and confident to work with all levels of employees/ executives
  • Mature and independent
  • Positive attitude and with a pleasant disposition
Gabriel Francis Advisory Group

Legacy FA Pte. Ltd.

Reference No.: LFA-JA/AC/170089